Terms of Service for NoScrubs, Inc. (dba NoScrubs Laundry Delivery)

Effective Date: Oct 2, 2025

Welcome to NoScrubs Laundry Delivery ("we," "us," "our"). NoScrubs, Inc., a Delaware C-Corporation, provides laundry delivery services under the business name NoScrubs Laundry Delivery. By using our services, you agree to the following Terms of Service.

1. Service Overview

NoScrubs Laundry Delivery offers laundry pickup, cleaning, and delivery services through our website and mobile application (“Services”).

2. Use of Services

By using our services, you agree to:

  1. Provide accurate and complete information about yourself and your laundry items.
  2. Ensure that your laundry items do not contain any hazardous, dangerous, or prohibited materials.
  3. Follow all instructions provided for the use of our Services.
  4. Only include items that are machine-wash and machine-dry appropriate; items will be washed and dried on medium heat unless otherwise stated.

3. Service Providers

NoScrubs may employ either employees or contractors to perform our Services. All individuals performing Services on our behalf have passed a background check.

4. Pickup and Delivery

  1. Scheduling: Pickup and delivery times are estimated and may vary. We will make reasonable efforts to adhere to scheduled times, but we do not guarantee service by a specific time.
  2. Location: NoScrubs reserves the right to launder orders at any location of our choosing.
  3. Unfit Items: We reserve the right to refuse to wash any items we deem unfit, at our sole discretion.
  4. Unattended Pickup & Delivery: If you request or permit unattended pickup or delivery (e.g., leaving your laundry bag on the porch or with a doorman), you do so at your own risk. NoScrubs is not liable for bags or items that cannot be found or are stolen before we pick them up or after they have been delivered.

5. Pricing and Payment

  1. Pricing: We reserve the right to adjust our pricing. Customers affected by any pricing changes will be notified in advance.
  2. Payment: Payment for Services must be made at the time of placing the order or upon delivery, as applicable. Failure to pay in a timely manner may result in suspension or termination of Services.

6. Images and Quality Control

  1. Images: We may take images of your clothing for quality control purposes and other internal uses.
  2. Quality Control: We use images and other quality control measures to ensure that the correct items are returned to you and that our Services meet high standards.

7. Loss or Damage

1. Coverage Limits
 1. Maximum reimbursement of $75 per individual garment.
 2. Maximum total reimbursement of $500 per order.

2. What We Do Not Cover
 1. Normal wear and tear, including but not limited to:
  1. Shrinking
  2. Color fading
  3. Small holes or minor tears
  4. Drawstrings pulled or stretched
 2. Other exclusions:
  1. Socks (single or pairs)
  2. Loose items left inside pockets or clothing (e.g., accessories, receipts, AirPods, money, etc.)
  3. Pre-existing stains, as we do not offer stain removal services and cannot compensate for stains that remain after cleaning.
  4. Once delivered, it is the customer’s responsibility to retrieve order.
  5. Garments damaged due to specific care instructions not being followed (example: dry clean only items provided). All items are assumed to be washer/dryer friendly.
  6. Stains caused by items left in the order (examples: lipstick, pens, etc.). We do our best to catch loose items, but are not responsible if one is missed.

3. Eligibility Requirements
 1. Claims must relate to damage directly caused during NoScrubs service.
 2. We may require an assessment of the damaged item to determine the nature, extent, and cause of the damage before issuing compensation.
 3. Itemized details and photos may be required to process claims.

4. Process for Submitting a Claim
 1. Contact support within 7 days from the day of the order.
 2. Provide:
  1. Description of the issue
  2. Photos of the garment
  3. Phone number/email of account holder
  4. Date of order
 3. Our team will review, determine eligibility, conduct any required assessment, and issue reimbursement accordingly.

5. Final Determination
 1. NoScrubs reserves the right to approve or deny claims based on this policy, the assessment findings, and the condition of the garment.

8. NoScrubs' Additional Limitations of Liability

  1. Stolen or Missing Bags: NoScrubs is not liable for any bags that cannot be found or are stolen at the pickup or drop-off location if you choose unattended services or provide inaccurate address or drop-off instructions.
  2. Service Delays: We will make reasonable efforts to meet estimated pickup and delivery times but shall not be liable for any delays due to traffic, weather, or other unforeseen circumstances.
  3. Consequential Damages: Under no circumstances shall NoScrubs be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of enjoyment, or emotional distress, even if we have been advised of the possibility of such damages.
  4. Cap on Damages: Where permissible by law, our total liability in connection with any order shall not exceed the cost charged for the relevant order or the monetary limits stated under our insurance policy, whichever is lower.

9. Customer Indemnification

You agree to indemnify, defend, and hold harmless NoScrubs, its officers, employees, contractors, agents, affiliates, and licensors from any and all claims, liabilities, damages, losses, and expenses (including but not limited to attorney’s fees) arising out of or in any way connected with:

  1. Your access to or use of our Services, including negligent or wrongful conduct.
  2. Your violation of any portion of these Terms of Service, any representation, warranty, or applicable law or regulation.
  3. Your inclusion of any hazardous or prohibited items, or non-wash items, in your laundry order that result in damage or injury to property or persons.

10. Force Majeure

NoScrubs shall not be liable for any failure or delay in performance of our obligations under these Terms of Service if such failure or delay is caused by events or circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, government actions, pandemics, or other force majeure events. Our obligations shall be suspended for the duration of any such event, and we will make reasonable efforts to resume Services as soon as it is safe and possible to do so.

11. Changes to Services and Terms

NoScrubs reserves the right to modify or discontinue our Services, and to amend these Terms of Service, at any time. We will notify you of any material changes to the Terms of Service by posting the new terms on our website and updating the effective date.

12. Privacy

Your use of our Services is also governed by our Privacy Policy, which is incorporated by reference into these Terms of Service. Please review our Privacy Policy to understand our practices regarding your personal information.

13. SMS Communications

By providing your mobile phone number, you consent to receive SMS text messages from NoScrubs Laundry Delivery. Message and data rates may apply, and the frequency of messages may vary. You may opt out at any time by replying STOP or HELP to any SMS message. Your mobile phone number and personal information will not be sold or distributed to third parties. For more information on our privacy practices, please review our Privacy Policy.

14. Dispute Resolution

  1. Arbitration: Any disputes arising out of or related to these Terms of Service or our Services shall be resolved through binding arbitration in Austin, Texas, administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules.
  2. Class Action Waiver: All arbitration shall proceed on an individual basis. You and NoScrubs agree that each may bring claims against the other in arbitration only in your or their individual capacities, and not as a plaintiff or class member in any purported class or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding.
  3. Waiver of Jury Trial: By agreeing to arbitration, both you and NoScrubs waive the right to a jury trial or to have any dispute heard in court, except as otherwise provided by law.
  4. Time Limitation on Claims: Any dispute or claim under these Terms must be brought within one (1) year of the event giving rise to the claim, or such claim will be deemed waived.

15. Governing Law

These Terms of Service and your use of our Services are governed by the laws of the State of Texas and applicable federal laws, without regard to conflict of law principles.

16. No Warranties

Except where prohibited by law, NoScrubs provides the Services “as is” and “as available.” To the maximum extent permitted by law, NoScrubs disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components, or that any of your items will not experience minor wear or color variations inherent to the laundering process.

17. Unclaimed Items

If you fail to accept delivery or fail to retrieve your items within 30 days of notification by NoScrubs (or as otherwise arranged), the items may be considered abandoned. We reserve the right to dispose of or donate abandoned items at our sole discretion, and you release NoScrubs from any liability for doing so.

18. Severability

If any provision of these Terms of Service is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and NoScrubs concerning the Services, superseding any prior or contemporaneous agreements, communications, and proposals.

20. Refunds Policy

All purchases are final. We do not offer refunds for any payments made. You may cancel your subscription at any time before your renewal date through the app or our website. Once a payment has been processed, it is non-refundable. If you have any questions, please contact our support team.

21. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at:

NoScrubs Laundry Delivery
1107 S 8th Street, Suite C
Austin, TX 78704
support@noscrubs.com
737-321-7722


By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. Thank you for choosing NoScrubs Laundry Delivery.